Large, private employer in healthcare industry

Case Study: Administration

A client’s Human Resources department was spending an excessive amount of time and energy complying with Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) accommodation requests. Human
Resources’ fear of penalties and recent publicized lawsuits compelled them to rubber stamp approval of almost all requests at significant expense to the organization.

How We Helped

Shepherd’s team helped the client understand FMLA & ADA requirements, evaluated the volume of leave and
accommodation requests and secured assistance from market experts.

As a result, the client outsourced the administration of FMLA & ADA to a carrier specialized in management of
disability that ensured compliant procedures and superior customer service for employees, savings the
organization significant time and expense.